Please note that due to the long term effects of Covid-19 and Brexit, you may experience a slight delay in your shipment. Unfortunately this is beyond our control and in the hands of the couriers and customs. We will always do our part and dispatch your order in time. We thank you for your understanding and patience.
We send all our packages via reputable and reliable couriers such as UPS / DHL / DPD / FEDEX using a tracked and signed for delivery service.
We currently offer 2 different delivery options:
Standard delivery (3 - 5 working days)
Next Working Day Delivery (available Mon - Fri) *Order needs to be received by 1:00pm
Any Next Working Day will be delivered Mon - Fri only.
Saturday deliveries are available by request and an additional cost.
Please note orders will only be shipped Monday-Friday (working days).
A signature will be required on delivery, someone else can sign for the package. If you're not home to receive the delivery, the couriers will leave you a contact card to with instructions to either rearrange a delivery date or pick up the package in person from your nearest collection point/depot.
You are welcome to visit our store to purchase your sneakers from our London store (MrSneaker, 410 Bethnal Green Road, London, E2 0DJ).
Due to the nature of the business, we are unable to offer any exchanges / refunds.
As we are a consignment store and (we act as a "middle man" / "agent") and we do not own the sneakers, once they are sold we deduct our seller fees and pay the consignee.
Some of the items we offer for sale are 5 plus years old and more therefore it is normal for some colour discolouration / yellowing including 'bleeding' of the sole (when the 'ice' / transparent sole discolours over time) and flaking of the paint (especially on the mid sole) is perfectly normal. This can happen immediately on wearing the sneakers or soon after. It is perfectly normal.
Customers are advised to wear these kind of products 'at their own risk / discretion'
Please do not hesitate to contact us should you require further clarification.
Please note that sneakers older than 5 years may have some slight discolouration/yellowing/bleeding of the sole and the paint may flake which is normal for a shoe of its age.