Privacy Policy

Last updated: 5 November 2026

This policy explains how MrSneaker collects and uses your personal information when you visit www.mrsneaker.com, buy from us online or in store, consign with us, or contact us.

Who we are

MrSneaker is a trading name of SUPPLY GROUP LTD (company no. 15131413, registered in England and Wales), 410 Bethnal Green Road, London E2 0DJ, United Kingdom. We are the data controller for your personal information. Contact: info@mrsneaker.com.

What we collect

  • Order and contact details: name, email, phone, billing and delivery addresses, order history, and messages you send us.
  • Payment details: payments are processed by our payment providers (such as Shopify Payments, Shop Pay, PayPal and the card and wallet options shown at checkout). We do not store your full card number.
  • Consignment details: if you consign with us, your contact details, item details, receipts and payout information.
  • Device and browsing information: IP address, browser and device type, pages viewed, how you reached our site, and similar data collected through cookies, pixels and log files.
  • Marketing preferences: whether you have signed up to our emails or texts.

How we use it

  • To process and deliver your order, provide receipts and handle any after-sales issues (to perform our contract with you).
  • To screen orders for fraud and keep our site secure (our legitimate interests and legal obligations).
  • To run consignments and pay consignors (to perform our contract).
  • To send marketing emails or texts, only where you have opted in. You can unsubscribe at any time using the link in any message.
  • To understand how our site is used and improve it, and to measure and personalise advertising (our legitimate interests, or your consent where cookies require it).
  • To keep accounting and tax records (legal obligation).

Who we share it with

We share information only with service providers that help us run the business, including: Shopify (our e-commerce platform), payment providers, couriers (UPS, DHL, DPD, FedEx and others), email and SMS providers (such as Klaviyo), product review services, analytics and advertising partners (such as Google, Meta and TikTok), and our professional advisers. We may also share information where the law requires it or to protect our rights. We do not sell your personal information.

International transfers

Some providers process data outside the UK, including in the European Economic Area, Canada and the United States. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.

Cookies

We use cookies and similar technologies to run the store (for example, keeping items in your cart), for analytics, and for advertising. You can manage non-essential cookies through the cookie banner where shown, or in your browser settings. More information: allaboutcookies.org.

How long we keep it

We keep order and accounting records for six years after the end of the financial year they relate to, as required for tax purposes. Marketing data is kept until you unsubscribe. Other information is kept only as long as needed for the purposes above.

Your rights

Under UK data protection law you can ask to access, correct or delete your personal information, restrict or object to how we use it, ask for a copy in a portable format, and withdraw consent at any time. Email info@mrsneaker.com to make a request. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Children

Our site is not directed at children under 16 and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed. Shopify's own privacy notice for checkout and shopper data is at our checkout privacy policy.